Terms & Conditions – Arkay Sales UK

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Terms & Conditions

Refund Policy

Returning your product because it’s unwanted

Please return your item unused and in original condition (as it was received by you) with proof of purchase within 30 days, and we’ll give you a refund.

if your purchase has came via shop on tv , contact customer service and log your return . please allow upto 14 days for your refund to be processed back to your original method of payment given at the time of purchase .

if you have purchased direct from our website or through an event please call the office or email us at arkaysalesuk@gmail.com and we will process your refund , please allow upto 14 days for your refund to processed .

Returning your product because it has a fault

Kokoon sleep systems

KoKoon Sleep System 10 yr Guarantee

Mulberry silk manufacturing company LTD guarantees their workmanship for Kokoon sleep system mattresses for a period of ten years. Kokoon sleep systems makes it mattresses in a manner that the construction and workmanship of this mattress will with stand everyday use by our customers for a period of ten years minimum , if a problem arises we will exchange your mattress.

We will cover

  • Spring unit failure
  • Side stitching coming apart
  • Deterioration which causes the mattress to have a visible indentation or sag greater than 2cm, as long as that indentation or sag has not resulted from use of an improper orunsupportive foundation.

We won’t cover

  • Any physical flaw in the mattress that causes the outer material to split.
  • Excessive wear and tear or times when care instructions haven’t been followed.
  • Accidental damage after our delivery team have left.
  • Soiled products (it’s worth using a mattress protector).
  • If you decide to return your mattress all delivery costs will be deducted.
  • Damage caused by commercial use, such as in a hotel or store – unless you are a Trade Customer.
  • Comfort preference.

Mulberry Silk Duvets

Our duvets carry a 10yr written guarantee against the workmanship

Hose Nozzle

The ultimate power hose nozzle is constructed of extruded aluminum, stainless steel, reinforced plastic and comfort-grip soft rubber. Put simply, our nozzle is designed to last forever.

We are so confident that you’ll be equally impressed with the operation and reliability of the Ultimate Power Hose Nozzle that we’ve placed a lifetime warranty on this product. If at any time your nozzle does not operate, contact Arkay Sales for replacement or repair. Simply return your nozzle with £5.95 for return postage & packaging and handling charges.

Card Safe

Our card-safe RFID protectors carry a 5 year warranty, should they stop working due to rot being faulty we will replace them under warranty.


Our brushes carry a liftetime warranty against all faults

Terms & Conditions

If you’ve changed your mind about keeping your purchase, please return it in its orginal condition with proof of purchase and we’ll exchange or refund it.

By original condition we mean:

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price
  • you haven’t used the product

Which Products Can’t be Returned?

The following products won’t be eligible for a refund :

  • Products which you received over 30 days ago
  • Products that have been unsealed (other than to inspect)
  • Products without original packaging or where it’s been returned in poor condition
  • Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty):
    • Mulberry silk duvets
    • Silk lined pillow
    • Silk pillowcase

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we will repair or replace the product


How to return a product for a refund

Please note that any product that’s to be returned must be sent back to our business address with a covering letter and postage costs will not be covered by arkaysalesuk.

if you have purchased via shop on tv again please return with covering letter and we will update your return with shop on tv so your refund can be processed.

The cost to return an item are to be paid by the customer unless it is faulty.

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