Kokoon Sleep Systems Mattress

Mulberry silk manufacturing company LTD guarantees their workmanship for Kokoon sleep system mattresses for a period of ten years. Kokoon sleep systems makes it mattresses in a manner that the construction and workmanship of this mattress will with stand everyday use by our customers for a period of ten years minimum , if a problem arises we will exchange your mattress.

We will cover

• Spring unit failure
• Side stitching coming apart
• Deterioration which causes the mattress to have a visible indentation or sag greater than 2 cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation.
• Any physical flaw in the mattress that causes the outer material to split

We Won’t Cover

• Excessive wear and tear or times when care instructions haven’t been followed.
• Accidental damage after our delivery team have left.
  Soiled products (it’s worth using a mattress protector).
• If you decide to return your mattress all delivery costs will be deducted.
• Damage caused by commercial use, such as in a hotel or store – unless you are a Trade Customer.
• Comfort preference.

• Once delivered, leave your mattress to air for around 48 hours Turn your kokoon mattress corner to corner
  Use a washable mattress protector to avoid discolouration and marking (optional).
• Clean your mattress regularly by brushing or vacuuming to remove surface dirt and dust Let your mattress breath regularly by turning back the bedlinen for a few hours each week.
• Don’t use the bed as a trampoline as this will cause irreparable damage to the mattress
  springs, filling and bed base.
• No flipping required kokoon mattresses are not designed to be flipped. The materials are strategically layered .
• Like all mattresses, if you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months

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